The positive rapport with our advisor, Rob. We enjoyed speaking with him and found him to be helpful and personable.
Well looked after and explained.
Extremely pleased with the professionalism of the company and the individual who lead us through a glitch free process.
Very friendly and made the process quick and easy.
Understanding, thoughtful, interested and looking to help me acquire the best financial deal.
James was very friendly, explained everything, answered all questions
Fantastic service and everything explained perfectly . Can’t rate Tom highly enough . Had bad experience with insurance quotes in the past but tom made it very clear and simple and we were set up very quickly with the right cover for us
Ryan Goodall explained everything very clearly ,which gave me confidence to go ahead with the contract. He was also very patient with us and put up with our crass jokes. Thankyou!
From start to finish i was very satisfied how Andrew delt with setting up my policy. Andrew took his time to help out what i required from setting up the policy and he explained details of my policy very well.
A more personal service, Andy explained it well and I saved money by taking out a diff policy that still suited my needs.
Very positive, knowledgable and nice personal approach.
Extremely friendly and professional – took into account all of my requirements and explained the implications of all my decisions in an easy to understand way.
Ashley was professional helpful and easy to talk to. He listened to what I wanted and then offered me several options which we discussed and settled with the one that suited our needs.
Good response. Got us the right policy. Efficient and professional.
I was totally happy with the advice given and am happy to recommend to anyone who needs advice.
Polite. Adviser understood my needs perfectly.
The adviser listened to what my requirements were prior to giving me any advice. The adviser did not try to sell product/s I did not enquire about or want.
Ben was prompt in follow up and providing options as the requirements changed. He did this without being intrusive or pushy
Very informative and explained all about policy details.
Laura is a real asset to your company, wonderful customer service and really helpful. Overall she was extremely patient as I am extremely difficult to pin down for a conversation. She made me feel at ease and confident that I made the right choice
Ben was very professional and he took his time to explain all my questions and any doubt I had. I know people will normally say, but the person was doing his job! It takes someone who appreciate excellent customer service to provide one.
Understanding, thoughtful, interested and looking to help me acquire the best financial deal.
I gave these scores as I found the adviser to be very polite, helpful and explained everything fully to me , also kept me informed of how the application process was going . Excellent service and would definitely recommend the company . Adviser was Robbie Bolton .
Tom was very friendly and helpful. We have already spoke highly about him to our friends and family and passed his details on to them. Definitely recommended! Thanks Tom for all your help.
Ashley was a great help sorted my life insurance out and searching the right one.. he’s Very experience in his job role.. Thank you..
Our advisor, Laura Watton was extremely professional from start to finish. Laura always explained everything to make sure we understood. Laura is an asset to her company
Tom was friendly and knowledgeable.
Ben explained everything to me in a clear and professional way. Anything I didn’t understand, he went over it.
Very professional and thorough. Got me a better deal.
Paris cooper was excellent in helping me!
David was absolutely wonderful. I had some challenges with my solicitors and he practically managed the relationship for me. Extremely pleased with the overall service. Would highly recommend and absolutely use again!! Brilliant
Very efficient and tremendously helpful in arranging a mortgage for us.
Excellence Customer Service.
Very professional feedback and excellent service and feedback given , cannot fault your company and service, made myself personally at ease and not just a statistic… thankyou.
Chris was a great help in what I wanted to set up for myself and my family. Made everything clear and the process was easy.
Seamless, smooth process that did not have an ounce of sales nonsense that you often get with companies these days trying to use old methods of persuasion. I felt that the deal had my genuine goals in mind throughout.
Very happy with the personal service given by David Johnson. Effortless setting up life and work insurance. Would recommend to everyone. Felt extremely valued as a customer. Thank you!
Tom went out of his way to get us a plan that worked for us very happy.
James gave a very rounded explanation of the process, and had both knowledge and personality to gain our trust.
Our adviser Chris was very helpful and listened to what services /product we wanted and did all the work in searching for them
We’ve had courteous, friendly, timely and efficient service all the way through the process so far.
Dave was very friendly and professional, he kept us informed of everything and made us feel our requirements were important to him as well.
Rob was excellent in assessing our circumstances and requirements and remained customer focussed and attentive throughout the process. This has by far been the best experience we’ve had and will certainly be using Cream again in the future. Thanks again for all your help!
Cream were brilliant and I’ve already told my friends and family. Also Liam was amazing he walked us throw every move and was helpful and the main reason we have changed and are telling people we now about cream as he is a credit to your firm
David was nothing but fantastic. He went over and beyond and was always there to help. We will always use him going forward and have suggested him to a few family members and friends.
Very friendly yet straight forward. Told us everything honestly instead of just trying to sell us the product which enabled us to make the right choice for us.
James explained everything perfectly in a way that you would be stupid to not take out some form of cover. However he wasn’t pressurising either.
Robbie was professional, friendly and proficient. I would highly recommend him.
I left a voice message on the Sunday, received a call the Monday during which it was pretty much sorted and by the Tuesday it was sorted – clearly and concisely – I would absolutely recommend Cream to someone.
Very clear and informative.
Professionalism, respect and courtesy by Mr Liam Cook. Nothing was too much trouble for Mr Cook and he kept me informed every step of the way in the process even through the difficult lockdown period. I cannot fault the company at all and highly recommend.
I would like to thank you Liam and Cream Financial Solutions for all your support and assistance.
Your professionalism, respect, knowledge and hard work has made this process so much easier for myself and has given me piece of mind. Communication is second to none keeping me informed every step of the way even with the challenges of COVID.
I cannot thank you enough and have no hesitation in recommending Cream Financial Solutions in the future.
Everyone was very helpful. Everything we were told was explained very well. Would recommend to all my friends, if they needed your services.
Fast, excellent and efficient service provided which met my needs at the present time.
Robbie was very professional yet friendly to work with. He made you feel at ease and provided exactly what he said he would.
Excellent advice and professionalism.
I have dealt with Dave Johnson for quite some time now, he came recommended by a friend. Over the past 5 years approx he has also provided great service to me and my three children when they bought their first property. Nothing is ever too much trouble.
I can not recommend Robbie at Cream highly enough. He provided an absolutely stella service from initial consultation through each stage of sourcing products to support my individual needs. Outstanding.
David Johnson takes all the hassle out of mortgages. He gives great advice and does the very best he can for you. He is very friendly and very professional. I can’t fault the service.
Very thorough and personable. Made the complex process seem easy and not stressful.
Without doubt the best and most reliable cog in the mechanism of of moving house.
Listened to our needs, found appropriate cover, knew to stay in our monthly price range and was very friendly, flexible with times of calls and just a nice person to deal with.
James was helpful and polite he listened to what we said and managed to meet all our needs for our insurance and it was a pleasure to speak to him
Liam made the whole process easy for me to follow and understand!
Sam was very helpful and worked hard to get me the best deal
James has been very helpful, giving lots of information and explained everything to help us. Credit to your team.
A pleasure to deal with and good advice.
Dave was knowledgeable, helpful, and gave us great advice that was very relevant to our situation
James was extremely helpful & guided us through the process very efficiently.
Robbie was very engaging and took the time to properly find out about our requirements and not just try to sell us the most expensive policy. He was very easy to speak to, when delayed on a previously call, apologised for being late onto ours.
Dave has been & still is a great help for us really pleased we was recommended by our friends
Robbie was Very professional efficient and friendly and dealt with my case in a timely manner.
Made everything very quick and easy for me. And it was all explained well
He was polite and explained everything thoroughly. Was very understanding of our home situation and managed to find life insurance that was perfect for us.
David & all the team at cream were brilliant start to finish. Great company!
The young man explained everything thoroughly about the life insurance & other products
Very friendly, knowledgeable about the products, had great advice to give, and helped us find a package at the right price that covered all our needs.
All my needs and situation was taken account of and the best policy and value for money found. Thank you.
Liam was very friendly and made me feel at ease.
Liam was very helpful. Finding the perfect deal to suit me and my family . With a decent monthly payment.
Liam had excellent communication skills, very compassionate but professional, very patient and explained everything using “terms” that i understood.
Really good personal service by the cream representative.
Everything made clear and simple.
Very easy service to use. Extremely knowledgeable, friendly and professional. Got us an amazing deal.
Amazing from start to finish. I will most definitely continue to use Cream services and recommend Cream to everyone.
Explained all options clearly and helped me choose the level of cover.
Very professional, knolwedgeable and kept to every prearranged telephone appointment.
Cream have gone the extra mile for us with regards to cover for the whole Family, down to earth but professional.
Excellent advisor, explained everything clearly, looked at all options for us and advised us which was the best option for us. Talked us through all the steps and at our pace, never rushed us, gave us time to discuss and think about things. Always available to talk to and always sorted out any issues we had quickly and efficiently. The whole process was so straightforward and we are looking forward to our review next year!
Dave Johnson was my representative from your business and was extremely helpful and knowledgeable he helped us through out I would highly recommend
Excellent likeable person with great knowledge of products and services, will 100% recommend and use again when we next need it.
Efficiency of Dave, quick responses to queries, fantastic paperwork.
John Smith has been our advisor for a few years now, we feel that he works very hard for us and would not go anywhere else for advice or renewing our mortgage.
Very polite, professional and friendly approach. Worked hard to get the best deal for me.
James talked me through everything in detail and in a professional way.
Just explained everything so well and kept us informed regularly throughout the whole process.
Service I received was very professional, the advisor was extremely helpful, knowledgeable and friendly.
Really surprised how quick and easy it was. It prompted me to think about things I had never thought about, such as guardianship for my kids.
We discussed what my needs were and he found a solution to those needs at an affordable price for me.
The agent was great he was so understanding and would often refer to his own personal life which helped to know that he is just like us.
Pleased with the service and level of communication via email and telephone.
Excellent service. Advisor make us very confident to choose correct services. Highly recommended financial company.
We were kept up to speed at all times and James was extremely helpful
Very quick service.
Robbie was fantastic when he was helping me! I was really impressed.
Dave Johnson handled the case very well for me. I believe he did everything he could to ensure a smooth handover. I would highly recommend him to friends and family.
Sharon was excellent. Very knowledgeable of her products and extremely helpful.
Very helpful and friendly advisor whom I would highly recommend.
Superb service, David is absolutely exceptional at his job, recommended to all of our friends and business contacts.
Liam was very knowledgeable, friendly & helpful. He made sure that he fully understood our needs & tailored our product to meet that.
I found Robbie Boulton very polite, informative. He was helpful and explained everything fully and answered all my questions.
My advisor made the whole process easy by explaining everything clearly and giving me good advice on what products would be beneficial For my needs of cover.
Very clear in his advice and helped me, but did not coerce me, into deciding what were the best options for my situation. At all times I felt I could change my mind if I wished. He also acted very quickly and efficiently; the whole process was concluded in a short time. I was very happy with his service.
I was able to easily understand the advice given and I was impressed with the speed and efficiency in the setting up of my new life insurance policy and funeral plan.
Dave is very professional and does a top job when sourcing our mortgage and insurance.
David Johnson is personable and professional; offering valuable advice and a range of products to suit my needs. He provides regular updates and guidance throughout the whole process.
Robbie was very informative & patient! Explained fully the details I was concerned about….
Was very helpful and thorough with everything completed for me.
Friendly excellent service
I felt listened to and involved.
Adviser was very helpful and friendly
You take the pressure off us, the customers!
Great local and family owned business. Having worked for the company and closely with Simon – I wouldn’t be exaggerating when saying the client comes first, second and last to the company.
I found Rob to be very helpful. He explained everything well. He rang back when he said he was going to, to fit around my work. He listened to what I needed and didn’t try to over sell. I have already recommended Cream to one colleague.
Liam was very friendly and put me at ease straight away, and whilst been very professional at all times he made me feel totally relaxed. We discussed my needs at length and I felt totally valued. I would recommend Liam Cook as a great ambassador for his company and a credit to his profession. He did everything he said he would in a most dedicated and professional way. I owe him a great deal of thanks for his dedication and commitment. I would be grateful if you passed on those thanks.
Could not have been more helpful
Liam was very friendly whilst maintaining a professional stance, he said he is a credit to the company and will recommend cream to other people
Robbie explained everything very clearly throughout the process
Very helpful, cheerful and friendly person. Took in to account all our needs and cost.
Liam gave a very professional service and was clear throughout.
My advisor was, polite , knowledgable and extremely helpful in every aspect of the call
Liam was friendly professional and knowledgeable. Kept us up to speed at every stage and made us feel like we were the only client he was working for though I imagine that was not the case by any stretch of the imagination. All in all a very positive experience.
Dave was great! Very easy to work with and nothing was too much trouble.
Robbie was very on the ball ! I was keen to get up and running with my cover but had a couple of issues before I could I was advised to wait and proceed again at a later date. Everything was fine and I got a fantastic cover policy for my needs. Also Robbie stayed in contact throughout the process which I thought was very professional.
From start to finish everything was explained fully everybody I spoke to were very polite and chatty putting me at ease always interested in my every day things I would go as far and say one the finest companies I have the pleasure to work with for a very long time.
The adviser took the trouble to find out exactly what I wanted from an insurance policy and made me feel very confident that he would find a solution to help me obtain better value for money.
Did not feel pressurised into going over my personal budget all products and benefits explained clearly plus more importantly i had time to express any queries and did not feel rushed into an immediate decision.
The adviser was quick, courteous and got the product i required at a reasonable price and set up easily
My mortgage broker was straight to the point, factual, extremely easy to get a long with and determined to get us the best deal. I couldn’t have asked for anything more.. very happy!
Fantastic service from the guys at Cream, both for our mortgage, life insurance and trusts. Would definitely recommend them.
Received fantastic advice when I revamped my life policies. Had me and my family at heart and ensured we were all covered properly. Found the advisor extremely professional and helpful
I was a first time buyer, so the process of getting a mortgage was new for me. The consultant at Cream Financial Solutions was very professional and clearly led us through the process in a friendly and down to earth way. The purchase went through really smoothly and was made much easier by the adviser who did everything for us explaining it all as he went, and all we had to do was provide the paperwork he needed. I would definitely recommend speaking to these guys and I now have a lovely home.
Nobody better at dealing with mortgages and life insurance. Have used them for many years and never had any problems. They always give an excellent service and all of the advice given is tailored to individual circumstances unlike comparison sites. Have recommended to all my family and friends.